Shipping & Returns

At R.OwnStyle LLC ("we," "us," or "our"), we want you to love every purchase you make through adamakathewizard.com and our external shop. This Shipping & Returns Policy explains how we process and ship your orders and the conditions under which you may request a return or exchange.

1. Order Processing

Orders placed through our external e-commerce shop are processed and fulfilled by our commerce partner. Most in-stock orders are processed within 1–2 business days of receipt, excluding weekends and holidays. During promotional periods, product launches, or high-volume seasons, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has shipped.

If an item is out of stock or backordered, we will notify you by email with an estimated shipping date or the option to cancel your order for a full refund.

2. Domestic Shipping

We ship to addresses within the United States. Standard shipping typically arrives within 3–7 business days after processing, depending on your location. Expedited shipping options may be available at checkout for an additional fee.

Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method. Any applicable sales tax is also calculated at checkout in accordance with state and local regulations.

3. International Shipping

At this time, we primarily ship within the United States. International shipping may be available for select destinations through our external shop. If international shipping is offered, the customer is responsible for any customs duties, taxes, and fees imposed by the destination country.

We are not responsible for delays caused by customs processing, international shipping carriers, or incorrect shipping addresses provided at checkout.

4. Shipping Delays and Lost Packages

While we do our best to ensure timely delivery, shipping carriers may experience delays outside of our control. If your package is delayed, lost, or damaged in transit, please contact us at support@adamakathewizard.com and we will work with the carrier to resolve the issue.

Please retain your tracking number and confirmation email, as they may be required to file a carrier claim.

5. Returns & Exchanges — General Policy

In accordance with federal sanitation and hygienic health regulations, all hairpieces must remain untampered with intact factory security ties.

We are delighted to offer shade exchanges or refunds on unopened, unworn units returned within 14 calendar days of delivery receipt.

To be eligible for a return or exchange, your item must be:

• Unused, unworn, and in the same condition you received it
• In the original packaging with all tags and accessories included
• Accompanied by the original receipt or proof of purchase
• Free from any signs of wear, styling, washing, or alteration

For health and safety reasons, we are unable to accept returns of any hairpiece that has been worn, styled, washed, cut, or tampered with, or that is missing its factory security ties.

6. How to Request a Return

To request a return authorization, contact support@adamakathewizard.com.

Please include the following in your return request:

• Your full name and order number
• The item(s) you wish to return or exchange
• The reason for the return (e.g., shade exchange, defect, change of mind)
• Your preferred resolution — refund or shade exchange

Once your request is reviewed and approved, we will provide you with a Return Authorization (RA) number and the return shipping address. Please do not send any item back without an RA number, as unauthorized returns may not be processed or refunded.

7. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is the result of our error (e.g., you received a wrong or defective item). We recommend using a trackable shipping method and purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your returned item.

If you are exchanging for a different shade and the new item is priced differently, we will either charge the difference or issue a partial refund for the balance.

8. Refunds

Once we receive and inspect your returned item, we will notify you by email that we have received your return. We will then notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Original shipping charges are non-refundable, except in cases where the return is the result of our error.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at support@adamakathewizard.com within 48 hours of delivery with a description of the issue and photos of the damage. We will arrange a replacement or refund at no additional cost to you.

10. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• Any hairpiece that has been worn, styled, washed, cut, or tampered with
• Hairpieces with broken or missing factory security ties
• Items marked as "final sale" or "clearance"
• Gift cards
• Downloadable or digital educational content

11. Professional Tools & Accessories

Professional tools such as scissors, shears, flat irons, curling irons, and hair dryers are subject to the manufacturer's warranty and return terms. If you believe a professional tool is defective, please contact us at support@adamakathewizard.com and we will guide you through the manufacturer's warranty process.

12. Changes to This Policy

We reserve the right to update or modify this Shipping & Returns Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about our shipping or returns policy, please contact us at: